The Moorfields Apology
Dr Martin Kuper – Chief Executive at Moorfields wrote (26 June 2024):
“I write in response to the complaint you raised with Moorfields Eye Hospital.
I am sorry to learn of your concerns and I apologise for the distress you have experienced.
In order to address your concerns, an investigation has been carried out on my behalf by Mr Jayesh Khistria, Consultant Orthoptist Moorfields South who has been assisted by Mr Mark Maynard, Quality Partner Moorfields South”
“Mr Khistria added that unfortunately it is not uncommon for the objective findings of an examination to not match with the subjective symptoms that patients experience, as happened on this occasion and acknowledges the distress and frustration that this must cause“
XYZ, Maynard, Khistria and Kuper appear to have collectively produced the above formulaic nonsense about me, while systematically ignoring the actual facts of my complaint.
On 1st October 2024, Mr Maynard bragged to Jim Pickard of the FT on Bluesky how he and Moorfields manage to dismiss complaints:“I’ve yet to have a complaint that I’ve investigated, that has then gone on to the ombudsman be upheld. The majority do not get to the investigation stage. These tend to be where the patient has a perception that something went wrong, rather than the reality“
https://bsky.app/profile/marmk.bsky.social/post/3l33c73n2be2d
Apparently, vulnerable people in South London are suddenly, and conveniently, delusional.
Essentially, my complaint was dismissed by means of this scam.
07 January 2025
A Ms Sheila Adam, of whose involvement I was unaware, sent me Moorfields second and equally offensive “formal response” – which included the following cowardly gimmick, contrived to avoid responsibility:
“I am sorry that you have had cause to complain …”
Ms Adam was assisted by a Mr Ian Tombleson (formerly at HS Ombudsman).
Their “best wishes” BS emails are shameful (see link below).
I have not received an appropriate apology with the complete data from Moorfields “second opinion” appointment, all contained within a single document, as promised.
I have not received an explanation with apology from XYZ personally, for her abusive behaviour and dishonest report aimed at a senior NHS consultant and my NHS GP (see HCPC Standards).
Nor have I received explanations and apologies from Khistria, Maynard and Kuper (currently suspended by the GMC), for their pompous, self-serving, negligent report (“response”) about me (“Mr Khistria added…”), or for Maynard’s online exhibitionist behaviour about my complaint (“A patient who didn’t like the response to their complaint….” – see link below).
The so-called Quality Partner, Mr Mark Maynard, may be responsible for various Moorfields sites including: St George’s Hospital, Croydon University Hospital, Queen Mary’s Hospital (Roehampton), Nelson Health Centre (Raynes Park), Parkway Health Centre (New Addington), Purley War Memorial Hospital, Sanderstead Health Centre.
Despite my requests, Moorfields have not explained to me why they apparently demanded that their Quality Partner South London, Mark Maynard, delete his entire Twitter account, and precisely why they requested that he delete posts about me on Bluesky (I’ve archived material however).
Allegedly, the HCPC is a feeble statutory regulatory body that ought to be protecting the public, where orthoptists like XYZ and Khistria are concerned, not to mention another orthoptist involved in “cooling the mark” behaviour, while breaking her word to me, about the exact configuration of the formal Moorfields apology, with complete data, I was meant to receive.
(see https://www.hcpc-uk.org/standards/).
Mr Mark Maynard, formerly of Proctor & Gamble, who is responsible for the public’s safety, Complaints, and the behaviour of PALS at the above Moorfields sites in South London, appears to be unregulated, ‘profession’ wise, apart from the usual workplace type of legislation.
It’s all symptomatic of these dark times where ‘might is right’, Democracy, Science,Truth, and even common decency, are under attack, while ordinary people are treated as means to other ends, by the well-paid and privileged, who contribute to, and fuel, the pervasive erosion of trust phenomenon, protected by their cronies and expensive lawyers.
Some details posted on February 2026, after the line went dead earlier, and my email requests for clarification on some of the above matters were ignored, are available here:
https://gaslightingarrogance.com
Green=My transcription, correspondence, comment, suggestions.
Yellow=Moorfields